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Director of Health Systems Management, Primary Health Care Project

Management Systems International (MSI)
Location: Baghdad, Iraq
Last Date: September 22, 2011
Email:  (Reference:

Director of Health Systems Management, Primary Health Care Project Iraq, Baghdad

Company Profile: Management Systems International (MSI) is a global international development firm based in Washington, D.C. providing specialized short- and long-term technical assistance. MSI is part of Coffey International Development, a global international development consulting firm. Together with Coffey ID, MSI now has more than 1,500 development professionals worldwide, a corporate presence in 11 countries and manages more than 200 projects worldwide. It currently manages more than 20 long-term projects in countries, including Iraq, Sudan, Colombia and Russia. Broadly, MSI implements a range of analytical and field projects in its core technical areas, including democracy and governance, strategic management and performance improvement, organizational capacity building, human development and natural resource management. For more information on MSI, please visit our website at

Project/Proposal Summary:
The Iraqi Ministry of Health is currently engaged to move forward with stabilizing and reorganizing its health services. Ensuring access to routine, high quality and equitable healthcare has emerged as a critical need and the Government of Iraq is committed to improving the quality of primary healthcare (PHC) services. To assist with these efforts, USAID’s Primary Health Care Project Iraq (PHCPI) has been designed to support the Iraqi Ministry of Health (MoH) to achieve its strategic goal through putting in place key building blocks to support the delivery of quality PHC services at the community and facility levels. Within this framework, PHCPI includes three components: 1) Strengthening Supportive Management Systems and Processes, 2) Strengthening Quality Clinical Care, and 3) Building Community Partnerships for PHC. These components, separately and together, will assist the Government to implement quality care for its population and improve the efficiency and effectiveness of PHC services. The Community Partnership component focuses on: 1) patient rights; 2) establishing effective behavioral change strategies with clients that foster healthy life style practices; and 3) developing and working with civil societies and other community groups to effectively link with PHCs. The PHCPI is 4 years project. The Director of Health Systems Management is long term assignment (1 year) that is supposed to start as soon as possible.

Position Summary:
The Director of Health Systems Management will provide overall leadership for project activities under Components 1 and 3 (Supportive Management Systems and Processes for Primary Health Care; Community Partnerships for Primary Health Care) in coordination with the COP and Director, Quality Clinical Care. S/he will provide oversight and direction to full time technical advisors with the Component areas. Facilitate information sharing and collaboration of staff across project teams to ensure cross-cutting issues are addressed. Support knowledge management, M&E, capacity building activities, and timely delivery of project deliverables within the two Component areas. Facilitate the development of community partnerships and provide direct support to MOH partners in the 3 focus areas.

• Support the MoH to develop Terms of Reference, mobilize, and manage a National Technical Advisory Group for Quality Primary Health Care including representatives from key stakeholders (i.e. UN agencies, other donors, non-governmental organizations, other relevant ministries, implementing partners, etc.);
• Support the MoH and the TAG to develop shared stakeholder commitment, promote donor coordination, and support technical collaboration among activities (including USAID’s Primary Health Care Project in Iraq) for improving primary health care consistent with GoI strategic priorities;
• Support the MoH to mobilize and manage teams with broad representation from relevant clinical, technical, and management staff at various MoH levels to develop the quality standards, operational guidelines, and job aids/tools;
• Help the MoH acquire technical expertise in modern quality improvement techniques at the national, provincial, and local levels to strengthen systems and processes to identify and remedy (to the greatest extent practicable) those gaps which impair clinic compliance with the Management Handbook standards and guidelines;
• Help the MoH to identify and implement information technology approaches that can be practically applied to expand access to the training program, create support networks among training participants, link participants to mentors, etc;
• Assist the MoH to develop a National Statement of Patients’ Rights in Primary Health Care and help the MoH to develop and implement an effective process for disseminating the National Statement, informing the public, receiving and addressing patient complaints; and
• Help the MoH conduct and analyze results from focus group discussions with a wide range of primary health care clients to define their principle concerns and recommendations for better quality service.

• Master’s degree in public health, health administration, nursing, medicine, or related field.
• 5 years of relevant management, supervisory, and technical experience working in complex development programs related to primary health care performance improvement.
• Demonstrated technical expertise in one or more relevant areas for institutional capacity-building under Project Components 1 and 3 (i.e. health administration/management, modern quality improvement methods as applied to health management practices, health facility management, medical records management, human resource management and development, etc.) preferred
• Proven capacity in building and effectively supervising a diverse team of employees preferred
• Demonstrated effective interpersonal skills, leadership, creative problem-solving and ethical management preferred
• Prior experience working with international donors and knowledge of Federal Government policies and procedures preferred
• Excellent oral and written communication skills preferred
• English level 4 required
• Knowledge of Arabic and experience in the Arab world is desirable but not required

Only candidates who have been selected for an interview will be contacted. No phone calls, please.

To apply, please visit our website:


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