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Senior Manager of Partnerships

TechSoup Global Network
Location: Warsaw and London
Last Date: September 18, 2011
Email: (Reference:

Senior Manager of Partnerships, TechSoup Global Network (Regular, Full-time, Exempt)

As Senior Manager of Partnerships, you will lead a team that works directly with Partner NGOs in 35 countries to provide technology resources and knowledge to global civil society organizations. We are looking for someone skilled at managing key relationships, who has a passion for building communities around shared purpose as well as an aptitude for parsing information to understand how to focus resources and energy to best effect.

You will lead a team responsible for ensuring ongoing communications with and between our Partner NGOs who make up the TechSoup Global Network. You will advise our program teams on how to effectively work with TechSoup Global Network Partners, and both advocate for them and serve as the primary source of information within TechSoup Global about their activities, capabilities and needs.

As TechSoup Global continues to build NGO capacity in new countries and regions of the world, you will help evolve our partnership models to ensure that our approach is best aligned with local conditions. In turn, you will ensure that new partners are integrated into the TechSoup Global Network and that our practices evolve to account for a growing and diverse set of partnerships.

The Senior Manager of Partnerships is part of the TechSoup Global Network team, based in San Francisco. The TechSoup Global Network team currently manages and supports partners in 35 countries to deliver TechSoup Global programs aimed at capacity building within the civil society sector ( As a senior team member, you will contribute significantly to program direction, strategy, and cross-organizational initiatives.

You will report to the Senior Director of the TechSoup Global Network, but will work broadly across the TechSoup Global organization and coordinate with TechSoup Global Network team members in Warsaw and London.
Major Duties and Responsibilities:

Lead the Partnerships team, distributed between San Francisco and
Warsaw, in serving as primary points of contact for TechSoup Global Network Partners, maintaining regular and effective communications
Design and implement strategies to increase the capacity and impact of the Partner Network, constantly striving to improve Network collaboration around best practices and collective action
Understand key attributes needed for effective collaboration between
TechSoup Global and Partner NGOs around core programs, and help develop new partnership approaches appropriate to local conditions
Continuously develop and improve our partner engagement model around
governance, communication, collaboration protocols and processes, to encourage innovation, leadership, and growth of the network
Gather and share partner and network related data/analyses/best
practices among the TechSoup Global partner network
Facilitate the integration of new, evolving TechSoup programs into
the TechSoup Global Network
Leverage expertise within TechSoup Global and within Partner
organizations to provide additional value-added services to Partners and their constituents
Represent NGO partners and be their voice share partner insights
with TechSoup Global program teams and delivery teams, as well as TechSoup Global funders and other relevant parties/stakeholder.
Advocate internally for partner needs (including Operations, IT,
Development) and work with teams to provide support


Bachelor's degree in business, international relations, or related
field requiredong academic background
Advanced degree (MBA, MA) preferred


6+ years' experience in partner/channel/alliance management or
related roles
Professional experience working internationally. (Non-profit sector
experience a plus.)
Public speaking experience


Fluency in at least one language other than English


Strategic thinker, with good attention to detail
Diplomacy and team-building skills
Strong project management skills particularly in a distributed, global environment


Ability to effectively understand and communicate complex
information with a global audience in a culturally sensitive manner, both written and verbal
Ability to work well in a highly collaborative and dynamic environment requiring flexibility, consensus building skills and comfort with ambiguity
Able to maintain a positive attitude and sense of humor particularly
under pressure
Interest in, and comfort with, technology as a communications
Demonstrated passion for TechSoup Global's mission through
previous professional or personal endeavors

Other Requirements:
Physical Demands

Prolonged desk duties to include telephone or headset and keyboard
Willingness and capacity to work in a cubicle environment at a
workstation and to come and go repeatedly throughout the day as is necessary to perform various responsibilities
Capacity to communicate and enunciate adequately, in person or via
telephone, in a manner that can be understood by those with whom the employee is speaking
Willingness and capacity to sit or stand for minimum periods of two
hours at a time
Capacity to reach forward to a high of 48 inches, to a low of 15
inches, to the side 54 inches, and to the low side 9 inches above the floor
Ability to lift and move up to 20 pounds
Ability to load discs and to change settings, devices, fixtures,
etc. on various equipment used in and around TechSoup Global

Work Environment

While performing the duties of this job, the employee may be exposed to various components of an office environment such as florescent lighting, pollen, dust, recycled air, cooling fans, VDTs, semi-enclosed areas, central heating, seasonal warmer temperatures, and office noise.

Application Procedure:

Email the required cover letter and resume to with the job title in subject heading.

No phone calls, please.

TechSoup Global is dedicated to creating and supporting an environment of openness, trust, and fun where people's differences are valued and respected and where people of diverse backgrounds participate fully in the organization. We believe that the diverse cultures and perspectives of our staff will help us better serve our clients. TechSoup Global is an equal opportunity organization and will not allow discrimination based upon race, color, creed, religion, sex, marital status, domestic partner status, ancestry, national origin, weight, height, physical or mental handicap, pregnancy, medical condition, disability, sexual orientation, gender identity, citizenship, veteran status, AIDS/HIV status, age, or socioeconomic background.
About TechSoup Global:

TechSoup Global is working towards the day when every nonprofit and social benefit organization on the planet has the technology resources and knowledge it needs to operate at its full potential.

TechSoup Global, a 501(c)(3) nonprofit, was founded in 1987 on the belief that technology is a powerful enabler for social change. Since that day, we've assembled a worldwide network of individuals and organizations that share this conviction. This network includes foundations and corporations, governments and NGOs, social entrepreneurs and volunteers. Together, these unlikely allies have developed sustainable, community‐driven technology solutions to meet today's most urgent social challenges.

A guiding principle in our work is that NGOs are agents of change, not beneficiaries of aid. Our efforts are focused on creating sustainable communities, in which all participants are contributors, not on the redistribution of resources from the haves to the have‐nots. We believe that all participants have resources that, brought to bear on a problem, can result in real solutions. This currency of contribution underwrites all of our work.

Today, TechSoup Global has 200 employees, an annual operating budget of $27 million, and operates programs in Africa, the Americas, Asia, and Europe through a network of independent, capacity-building NGOs. With support of leading technology companies, including Microsoft, Adobe, Cisco, and Symantec, TechSoup Global and its network have reached more than
152,000 organizations, distributed 7.9 million software and hardware product donations, and enabled recipients to save more than US$2.6 billion in IT expenses.

Our other programs include NetSquared, an ambitious global experiment that empowers individuals at the local level to build and share innovative solutions to social problems. Today, the NetSquared community has tremendous reach, with more than 30,000 members and local events in 87 cities around the world.

TechSoup Global combined operations with GuideStar International, a U.K.-registered charity that promotes transparency and civil society organization (CSO) reporting.

In November 2008, the Council on Foundations selected TechSoup Global to design and host an equivalency determination information repository, now known as NGOsource. TechSoup Global was chosen in part because of its extensive international network and proven ability to offer eligibility verification services. In partnership with the Council, we are currently developing this new web-based service.

For more information about TechSoup Global, please visit


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