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Project Specialist – Service Centers

Management Systems International (MSI)
Location: Iraq
Last Date: September 7, 2011
Email:  (Reference:

Project Specialist – Service Centers

Company Profile: Management Systems International (MSI) is a global international development firm based in Washington, D.C. providing specialized short- and long-term technical assistance. MSI is part of Coffey International Development, a global international development consulting firm. Together with Coffey ID, MSI now has more than 1,500 development professionals worldwide, a corporate presence in 11 countries and manages more than 200 projects worldwide. It currently manages more than 20 long-term projects in countries, including Iraq, Sudan, Colombia and Russia. Broadly, MSI implements a range of analytical and field projects in its core technical areas, including democracy and governance, strategic management and performance improvement, organizational capacity building, human development and natural resource management. For more information on MSI, please visit our website at

Project Summary: Management Systems International, an international development consulting firm based in Washington, D.C., is implementing the Iraq Administrative Reform Project - Tarabot. The Tarabot project works to improve the functions of the GOI’s public institutions in order to improve services delivery processes through better governance and resource management approaches.

Position Summary: The Service Centers Specialist is a member of the professional staff of IARP and is expected to provide pertinent expert advice to representatives from the Government of Iraq (GOI). This position is designated to work within the broader Service Delivery Improvement team of the AD component. The one-stop concept refers to the notion of a single point of contact for service delivery. This Project Specialist will be assisting the implementation of pilot one-stop-shop centers for service delivery in Iraq. Work includes a variety of analytical duties, problem-solving, information-gathering, monitoring, and coordination activities as well as establishing and maintaining relationships with GoI counterparts.


• Ascertain basic technical problems facing GoI entities as they work to implement pilot one-stop shop programs to provide better services to the Iraqi people;
• Work to solve issues with service delivery through the development of simple, straightforward solutions.
• Implement solutions for GoI counterparts as directed by the Service Centers Advisor;
• Liaison, coordinate, and provide operational assistance as needed to the Services Delivery Team as well as the various other AD core area advisors (in fields such as project management and procurement) to ensure effective delivery of services to GoI counterparts;
• Facilitate and ensure the successful completion of all activities found in the designated team's annual work plan;
• Collect information and prepare basic analyses pertaining to the designated province and its accompanying GoI entities for presentation to component management;
• Assist the designated team leader to prepare summary reports as necessary to fulfill reporting requirements;
• Carry out other duties as requested by the designated team leader or other AD component advisors as requested.


a. Education: Completion of education resulting in BA/BS degree or equivalent in Civil Engineering, Business Administration, or other relevant field is required. Professional certifications or training will be viewed favorably;

b. Experience: Demonstrated professional-level experience in a professional, technical, or administrative management field. Prior experience with GoI institutions or with USAID projects is highly desirable;

c. Language Proficiency: Fluency in Arabic speaking, reading, and writing (Level IV) is required. Advanced English skills speaking, reading, and writing (Level III) is highly desirable;

d. Knowledge: Professional knowledge of the day-to-day operations of GoI ministries, as well as knowledge of Iraqi government protocol overall, is highly desirable. Knowledge of USAID compliance requirements is beneficial;

e. Skills and Abilities: In addition to a mandatory technical background, this position requires strong organizational and administrative skills. The ability to present ideas and complex arguments, in writing and in oral presentations, in a logical and persuasive manner, is required. This position will require effective personal-relationship building skills to establish connections with the designated GoI entities. Ability to work effectively in a team environment is required. Strong computer skills for written document preparation (e.g. Microsoft Word) are required. Strong computer skills for other types of presentations (e.g. Microsoft Powerpoint, Excel) are desirable.

Only candidates who have been selected for an interview will be contacted. No phone calls, please.

To apply, please visit our website:


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